YOUR SHIPPING OPTION

We offer shipping solutions for every need — here's how to choose yours.

PLEASE NOTE:

Shipping estimates defined here do not account for processing time, which may vary. Refer to your Estimated Arrival Date (details below) for the best estimate of when to expect your specific package.

GROUND SHIPPING

Estimated Arrival Date on individual product pages will default to ground shipping or any shipping promotions current at the time of the order. Ground shipping generally takes longer than air services, so your package may not arrive for several days (approximately 3-5 business days).

SECOND DAY AND OVERNIGHT SHIPPING

Orders placed and payment approved by 2 p.m. ET Monday - Friday will be shipped after order processing completes. Processing times for most orders are about one day, but products requiring customization, such as rings needing to be sized and personalized items, can take up to 12 days to process. After the order is processed, it's scheduled to be delivered 2 business days from the ship date.

Orders placed after 2 p.m. ET or on Saturday, Sunday, or holidays, will also be subject to processing times (pending payment approval) and will be scheduled to be delivered 2 business days from the ship date.

SATURDAY SHIPPING

Orders for UPS Saturday Delivery may only be placed on Thursday (after 6 p.m. ET) through Friday (before 2 p.m. ET). UPS Saturday Delivery is not available for orders to U.S. territories (except Puerto Rico), APO/FPO, or P.O. boxes.

In the interest of safety, UPS’s Signature Required guidelines are temporarily being adjusted where customers will no longer need to sign for UPS Signature Required deliveries. Despite this adjusted process, the driver will still need to make contact with the customer. The customer must, at the time of delivery, acknowledge that UPS is making a delivery and, if applicable, show government issued photo ID.

We aim to be as accurate as possible when calculating the arrival date for your purchase, but some factors may cause that to change, such as:

  • COVID-19 delays

  • Domestic and international holidays

  • Vendor closures

  • Delays in credit approval

  • Weather delays

  • Other shipping/vendor service disruptions

  • APO/FPO/DPO orders going through the Military Postal Service Agency (MPSA)

  • Special orders, personalized merchandise, and Design-A-Ring orders may ship from different locations on different days.

Want to know when your jewelry will arrive? You can find your Estimated Arrival Date for each item on individual product page, in the shopping bag, in checkout, and in your order confirmation. This date does take into account:

  • Additional time needed for ring sizing

  • Time needed to create personalized and special order items

  • Items shipping from different locations on different days

  • Shipping method selected at checkout.

Free shipping to U.S. street addresses  in the continental United States only, with $20 minimum purchase. Excludes shipments to U.S. territories, P.O. boxes, and APO/FPO addresses.

Please note: Free shipping offer may be modified or terminated at any time without notice.

If you're shipping to a U.S. street address, we'll ship your order via UPS. For your security, merchandise packages valued at $1000 or more will only be shipped to the billing address that corresponds to the address associated with your method of payment. Any packages valued at $1000 or more will require an adult's signature.

Orders placed and payment approved by 2 p.m. ET Monday - Friday will be shipped after order processing completes. Processing times for most orders are about one day, but products requiring customization, such as rings needing to be sized and personalized items, can take up to 12 days to process. After the order is processed, it's scheduled to be delivered 2 business days from the ship date.

Orders placed after 2 p.m. ET or on Saturday, Sunday, or holidays, will also be subject to processing times (pending payment approval) and will be scheduled to be delivered 2 business days from the ship date.

Delivery to a P.O. box or an APO/FPO/DPO address will be handled by the U.S. Postal Service via Priority Mail, though APO/FPO/DPO addresses may also go through the Military Postal Service (which will increase shipping time). Most processing times are about one day, but for some purchases, processing time can take up to 7 days.

For rings that require resizing, please allow for 12 days. Class rings may take up to 25 days to ship due to the level of personalization required. You'll be notified when your item has shipped.

OW TO SHIP YOUR KAY.COM RETURN

FOLLOW THESE EASY STEPS:

contact us directly if you wish to return any order.

  1. Box your item up securely, in the original packaging if possible.

  2. Your packing slip and all original documents MUST accompany your return. Let us know your reason for return on the packing slip—we’re always looking for ways to do it better!

  3. Stick the pre-printed return label on the center of the box and your pre-printed return address on the top left corner of the box.

  4. Ship your package pre-paid and insured for the full purchase price to:

WHAT HAPPENS NEXT?

Our Quality Assurance team will inspect your shipment before we can process a refund. If everything looks good, we will credit your original payment method, excluding delivery charges, within three weeks of receiving your return.