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Shipping & Returns

U.S and Canada  Return Policy
Direct (applies only to purchases directly from humluw)

We are devoted to values your time and your business. we want to make sure that we keep up with our commitment and follow every detail we described here.

Usually, we ship your purchase product within a WEEK. So If you purchase an item on a weekday, you should expect to see an email with a tracking number within 7 business days.  If you live in Canada, we ship your product via UPS and if you live in the USA we ship via FedEx 


  humluw values its relationship with you and offers you the option to return most products you purchase directly from humluw.  For all purchases not made directly from humluw, please check the return policy of the location from which you purchased your product. 

30-Day Return Period for Certain Products and Accessories: Unless you have a separate agreement with humluw, or except as provided below, all hardware, accessories, peripherals and parts may be returned if requested and approved by humluw within 30 calendar days from the date on the packing slip or invoice for a refund or credit of the purchase price paid. Note that your refund or credit may be reduced by the amount of shipping and handling fees and any applicable restocking fees (as further described below). Any product returned to humluw without prior authorization from humluw will be considered an unauthorized return, and you will not receive a refund or credit for the product and humluw will not ship the product back to you. For instructions about requesting a return, see “How to Return a Product” below.  

All approved returns must be received by humluw within 30 calendar days of the return approval date otherwise the amount of refund or credit may be reduced or eliminated if the product(s) are returned late. 

Exceptions to humluw's 30-Day Return Period:

• Unless you have specifically agreed otherwise in your written agreement with humluw, there is no right of return for software purchased under any type of volume license arrangement.

Restocking Fees: Unless the product is defective or the return is a direct result of a humluw error, humluw may charge a restocking fee of 15% of the purchase price paid less shipping and handling, plus any applicable sales tax, which would be applied through a total reduced refund or credit.
Promotional Items: If you return a purchased item that qualified you for a discount, promotional item or promotional gift card) and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, humluw may deduct the value of the discount, promotional item or redeemed card from any refund or credit you receive for the return of the purchased item. 

How to Return a Product: Before returning a product, you MUST first contact humluw customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Humlew will not accept returns without a CRA number. To find the appropriate phone number or to send an email to customer service to request a CRA number, see the “Contacting Humlew” or "Getting Help" section of your customer documentation. To initiate a return online, please click here.


NOTE: You MUST follow these steps when returning a product:  

  • Ship the product to humluw.  Please note that all approved returns must be received by humluw within 30 days of the date that humluw issues the return authorization and instructions.  

  • Ship back all products you are seeking to return to humluw and for which you received a CRA number. For partial returns, your refund or credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.  

  • Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment.  

  • For customers returning must be returned in the original packaging it was received in (including box and protective cushioning). If you do not have the original packaging, you will be provided separate packaging. 

  • For commercial customers, you must ship the products at your expense, and make sure the shipment is insured, or accept the risk of loss or damage during shipment. 

Upon receipt of your return, Humluw will issue a credit or refund of the purchase price paid, which may be reduced by the amount of shipping and handling fees and any applicable restocking fees subject to this policy.  

REV. 01AUG2020 

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