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Frequently Asked Questions

  • What is the status of my order?                                                                                                           You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at support@humluwsporting.com, and we'll happily check it for you! 

  • Can I change or update my order?                                                                                      Since we process our orders quickly, in most cases, it's not possible to change or update your order You can, however, give us a shout at support@humluwsporting.com, and our customer service team will do what they can to help to accommodate any changes before the order is packed for shipment. Please note, however, that this is not always possible.

  • How long does shipping take?

The shipping time can vary depending on the destination region and country. Usually, it takes about two weeks for the item to be delivered. And also, You can check out our shipping page for an updated timetable of delivery times by country

  • Can I cancel my order?

It depends! If you contact us at support@humluwsporting.comto cancel your order before it is shipped, we ship orders after 48 hours after placing the order, we would be more than happy to help with the cancellation (or modification) of the order before the 48-hour mark. However, once the order has been shipped, we are unable to modify or cancel your order at this time. However, once you receive your package, if you're not 100% satisfied with the items, we’ll be more than happy to assist you with the return. If any other questions, feel free to reach us at support@humluwsporting.com

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